Returns and Refunds Policy for Hanan’s KW

Thank you for shopping at Hanan’s KW. We aim to ensure that you are satisfied with every purchase. Please read our Returns and Refunds Policy carefully:

Returns

1. Eligibility for Returns:

• We accept returns only in cases where the product is defective or damaged upon arrival.
• Returns must be initiated within 7 days of receiving your order.
• Returns are not accepted for international orders.

2. How to Initiate a Return:

• Contact our customer service team at contact@hananskwt.com within 7 days of delivery.
• Provide details of the defect or damage along with photos as proof.
• Once approved, we will provide instructions for returning the item.

3. Return Conditions:

• Items must be unworn, unwashed, and in their original condition with tags attached.
• The customer is responsible for the return shipping costs unless the product is defective or damaged.

Exchanges

1. Eligibility for Exchanges:

• Exchanges are allowed only for size issues within 7 days of delivery.
• Contact our customer service team to request an exchange.

2. Exchange Procedure:

• Contact us at contact@hananskwt.com and specify the size issue.
• Our team will provide the return address for the exchange parcel.
• Pack the item securely and ship it back at your expense.
• Include a note with your name, order number, and the size you require.

3. Inspection and Approval:

• Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria.
• If approved, we will process the exchange and ship the replacement size to you.

4. Non-Exchangeable Items:

• Items must be unworn, unwashed, and in their original condition with tags attached.

Refunds

1. Refund Eligibility:

• Refunds are only issued for defective or damaged items if a replacement is not available.
• Refunds are not issued for size, color, or design preferences.

2. Refund Process:

• Approved refunds will be processed within 5-6 working days.
• Refunds will be credited to the payment method used during the purchase.

Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team for assistance:

Email: contact@hananskwt.com

Thank you for shopping with Hanan’s KW. We appreciate your understanding and cooperation.